Bill has spent two decades on user experience design and management, interface design and development, and information architecture. He focuses on problems where the man-machine dialogue is dysfunctional or unclear. Bill has worked with small internet start-ups as well as large, established organizations such as Scripps Networks and FINRA. He is also known as a board game geek. He has a BA from American University in International Studies and also conducted post-graduate work there in International Economics.