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SaaS Technology Consulting

Scalability and reliability for recurring revenue businesses.

For SaaS companies, customer churn, an unreliable product delivery process, and “feature creep” leading to high technical debt can be the enemy to scaling your business. Your revenue model requires high levels of digital transformation through automated software to ensure accurate, compliant, and scalable operations.

Ten Mile Square consultants start by understanding your business, looking for system and process gaps, alignment of software development and delivery to business goals, and critical areas for improving customer and revenue outcomes. For well over 20 years, we have worked with SaaS companies to automate, scale, and build reliability into their products and services. If you want your SaaS architecture to match your vision, we can help you figure out what your platform needs to be competitive.

SAAS DIGITAL TRANSFORMATION

“Ten Mile Square jumpstarted our restart. We were able to leave behind years of technical debt and build the scalable platform required to execute on iJET’s vision. We put in place new product management, development, and continuous delivery processes that’ll serve us well for years to come. Our customers are delighted with the responsiveness, expanded capabilities, and more modern service.”
– CHARLIE TERRY, SVP, PRODUCT MANAGEMENT, IJET

Being a Technology Change Agent to Increase Revenue 4x

Ten Mile Square worked with this SaaS travel risk management solution to retool the product with a scalable delivery methodology, close a private equity investment, and regain its leadership position in the marketplace:
  • Stepped in as a fractional CTO to put in place executive and daily technology working teams to establish clear technical and product priorities and manage the entire technology lifecycle in support of those priorities
  • Standardized a cloud-based technology stack for all products to make product development, deployment, and ongoing operations less expensive and more reliable
  • Implemented standard product development processes based on agile mechanics, such as SCRUM, Kanban, and daily standups, which dramatically improved communication, trust, and delivery of new features
  • Strategic alignment of iJet’s people, technology, and processes to deliver more value. Resulting in increased revenue from $20M to $80M.
READ CASE STUDY

Fixing a Flawed Technology Platform that Led to a Sale to Verisign

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Ten Mile Square helped a cyber threat intelligence company to diagnose and fix problems with its technology platform. We stepped in temporarily as an interim CTO to manage the development and operations teams and as fractional head of product to stabilize the platform for reliable customer operation:
  • Revenues increased from less than $100,000 per month and falling to $1.4 million per month within 12 months – a $16 million annual run rate
  • Global 1000 companies in the financial services, insurance, healthcare, manufacturing, and government sectors bought and deployed the product
  • Usage and customer satisfaction levels were very high
  • Recruited a world-class Head of Product and Director of Software Development for a smooth handoff to replace our team
  • Verisign acquired the company 18 months after we started the turnaround – providing a 60x return on investment for the company’s investors

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